Claims

Catholic Mutual currently has over 50 dedicated staff in our home office and service offices handling property, liability, auto and workers’ compensation claims. Not only are our claim professionals experienced in their respective areas of expertise, but also in the unique processes that are sometimes necessary when working with a church program.

In addition to the management and staff in our claims department, we have in-house General Counsel, who assists in reviewing case law and providing legal opinions.

Once our claims staff has received the first report of a claim by phone, fax mail, or e-mail, a claim number is assigned. A file is set up within 48 hours, claimants or locations are contacted within 24 hours. Your claim is handled by the person assigned, from start to finish, and may include the services of an approved local independent adjuster when necessary. If a claim exceeds the claim representative’s authority, it is then transferred to a Claim Supervisor or Specialist. The Vice President of Claims and Director of Claims further review claims in excess of $50,000 and all lawsuits. Our "claims committee" also reviews many of these claims. This committee consists of our President, Executive Vice President, Vice President of Claims, Director of Underwriting, Director of Risk Management, Director of Claims and Claims Manager. Our claims staff takes great pride in providing for the temporal needs of the Catholic Church. We view claims as a service, not as a process.

Our claims procedure guidelines include:

• Encouraging member & locations to promptly report all incidents
• Contact claimants within 24 hours of our notification
• Do on-site investigations where and when necessary
• Provide accurate/fair reserving
• Pro-active claim handling & claimant control
• Provide customized claim reports